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Selecting the right onboarding approach is a key platform design decision that influences implementation effort, participant experience, operational responsibilities, and long-term flexibility. Commerce Hub for Platforms supports multiple onboarding models, allowing you to choose the approach that best aligns with your branding requirements, user experience goals, and ownership preferences. Commerce Hub for Platforms supports three onboarding approaches:
Best For: Fastest implementation and lowest operational overhead
Commerce Hub hosts onboarding screens, verification workflows, and participant experiences.
Best For: Platforms seeking a branded participant experience
Commerce Hub onboarding components are embedded directly into your application while leveraging platform services.
Best For: Platforms requiring complete experience ownership and workflow flexibility
The platform builds and manages the onboarding experience using Commerce Hub APIs and services.
| Criteria | Hosted Experience | Embedded Experience | API Integration |
|---|---|---|---|
| Time-to-Market | ✅ Fastest | ⚠️ Moderate | ❌ Highest Effort |
| Branding Flexibility | ⚠️ Limited | ✅ High | ✅ Full Control |
| User Experience Ownership | ❌ Fiserv Managed | ⚠️ Shared | ✅ Platform Managed |
| Workflow Customization | ⚠️ Limited | ⚠️ Moderate | ✅ Extensive |
| Maintenance Responsibility | ✅ Lowest | ⚠️ Shared | ❌ Highest |
| Best Fit | Rapid Implementation | Branded Experience | Custom Requirements |
When selecting an onboarding approach, consider:
These considerations often influence onboarding approach selection as much as implementation effort or time-to-market.
Participant onboarding may require additional review, documentation, or verification before completion.
When evaluating onboarding approaches, consider:
These operational requirements should be understood before selecting an onboarding model.